Refund Policy

Last updated: 13 July 2026

We want you to feel good about every reading. This policy explains when you can get a refund, how much, and how to ask for one. It applies alongside your statutory consumer rights, which it does not replace.

1. Balance top-ups and free minutes

• Unused balance that you added but have not yet spent can be refunded on request within 14 days of the top-up, provided it was not obtained through a promotion.
• Free promotional minutes and discounts have no cash value and are not refundable.

2. Completed readings

Because readings are delivered instantly and consumed in real time, minutes you have already used are generally non-refundable. However, we will review and, where appropriate, refund charges in cases such as:

• A technical fault on our side that interrupted or prevented your reading;
• You were charged for time you did not receive;
• A duplicate or clearly erroneous charge;
• Unauthorised use of your payment method (see also fraud below).

3. How to request a refund

Email support@appseeble.com from the address on your account with your name, the approximate date and time of the charge, and a short description of the issue. You can also reach us through our Contact page. We aim to respond within 2 business days.

4. How refunds are paid

Approved refunds are returned to your original payment method in the original currency. Once we issue a refund, it typically takes 5–10 business days to appear, depending on your bank or card issuer.

5. Chargebacks

If you don't recognise a charge from Seeble, please contact us first — we can usually resolve it faster than a bank dispute. Our billing descriptor appears as AppSeeble on your statement.

6. Your statutory rights

Nothing in this policy affects any non-waivable rights you have under the consumer-protection laws that apply where you live.